FAQ
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AB10, NATURAL FLEX, 161ARTHUR STREET HOMEBUSH WEST NSW 2140 AUSTRALIA
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APlease contact our Customer Care team at support@naturalflex.com.au within 14 days.We will arrange return postage on your behalf.Sometimes it can arrive late to us; we will process your refund as soon as possible.
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AIt takes 1-3 business days depending on the card company's standards.
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AAs soon as the product arrives at us, we inspect it and process the refund.But there may be delays depending on the circumstances of the courier company.
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ASale items cannot be returned and/or exchanged unless deemed faulty.
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AIf you are not satisfied with the size or colour of the product, we are happy to offer you an exchange.If you want to exchange the product, please request an exchange through 1:1 inquiry on My Account within 14 days of receiving your order.In your application, please include:● Your request● Order number● Name of item/s you’d like to exchange● Colour/size you want to change
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AIf you believe your item/s is faulty, please request a refund or exchange through 1:1 inquiry on My Account within 14 days of receiving your order.In your application, please include:● Your request● Order number● Name of item/s you’d like to return or exchange● Photos of the fault
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AIt is 14 days of receiving your order
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APlease see our Return Policy to check if your order is eligible for a return.If you are eligible, and would like to request a return, please request a refund through 1:1 inquiry on My Account within 14 days of receiving your order.In your application, please include:● Your request● Order number● Name of item/s you’d like to return● Photos of the fault
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A
1. Click My Account after login.
2. Click 'Delete My Account'.
3. Enter your password and reason for Deleting account.
4. You can delete your account.
*Please Note:
When you delete your account, all credits, coupons and purchase records will be removed.
